All orders are custom made. Production time starts upon receipt of payment in full. All products should ship within 8-10 weeks. As with all custom-made products this is an average ship date. We would be happy to advise you on the progress of your order by emailing us at firstname.lastname@example.org or calling our customer service team at (916) 400-4063. We cannot ship to PO Boxes.
BE SURE TO CHECK ALL CONTENTS BEFORE SIGNING FOR THE DELIVERY. IF PACKAGE IS NOT REFUSED ALL CLAIMS ARE NULL AND VOID. CONSEALED DAMAGE MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT.
Fed Ex ground: We utilize FedEx ground for smaller items. Their shipment transit time should take between 1 to 5 business days within the continental United States.
FedEx Freight: We utilize Fed Ex Freight on our large pieces or when bulk orders are placed. FedEx Freight delivery time varies. Business shipments require a loading dock or a lift gate, if a loading dock is not available you are subject to the $95 residential fee.
Local Area Delivery: We utilize local companies for deliveries in the New York and New Jersey area. Products delivered locally are blanket wrapped unless otherwise noted in the order. Upon delivery, if an in-home set up is requested an additional fee will be incurred. Requests will only be honored if time permits.
Truck Freight: We utilize third-party trucking companies and delivery with this method can take 7-10 business days to receive.
White Glove Delivery Available: Please call (916) 400-4063 for a quote.